pcd88 Privacy Policy

1 Introduction and Definitions

pcd88 (referred to below as "we", "us", or "the platform") operates an online entertainment and gaming service for users in Bangladesh. Your privacy is our highest priority. This privacy policy explains what information we collect when you register with pcd88, use the service, or contact us, and how that information is processed.

Key terms used in this policy are defined below:

• Personal Information: Any information that can identify a specific individual — such as name, address, mobile number, email, or financial transaction details.
• User: Any person who has created an account on the pcd88 platform or is using the service.
• Processing: Any operation carried out on personal information, such as collection, storage, use, disclosure, or deletion.
• Third Party: Any organisation or individual other than pcd88 or the user.

By using this platform, you are considered to have given your consent to the terms of this privacy policy.

2 What Information We Collect

pcd88 collects only the information necessary to provide the service, manage accounts, and meet legal obligations. We may collect information in the following categories:

2.1 Information You Provide Directly

When you register an account with pcd88 or use the service, you voluntarily provide the following information:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address.
• Identity verification documents (national ID card or passport — where applicable).
• Financial information such as bKash, Nagad, or Rocket account details (for payment processing).

2.2 Automatically Collected Information

When you visit our website or app, certain information may be collected automatically:

• IP address and device type.
• Browser version and operating system.
• Browsing behaviour on the website and session duration.
• Information collected from cookies and similar tracking technologies.
• Date, time, and geographic location of login (at country/region level).

2.3 Transaction Information

Details of financial transactions, including deposit, withdrawal, and gaming activity history, are stored for security and legal compliance purposes.

3 Purpose of Using Information

pcd88 uses collected information only for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To complete gaming services, bonuses, promotions, and transactions.
• Identity Verification: To prevent fraud and ensure security.
• Customer Support: To provide assistance via live chat and email.
• Legal Compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
• Platform Improvement: To analyse user experience and improve the quality of the service.
• Responsible Gaming: To identify problematic gaming behaviour and take necessary action.
• Marketing Communications: To send promotional messages with your consent (you may opt out at any time).

We never sell your information to third parties for marketing purposes without your consent.

4 Data Storage and Security

Keeping your personal information safe is our primary responsibility. pcd88 follows industry-standard security practices.

4.1 Technical Security

• All data transfers are secured through SSL/TLS encryption.
• Sensitive information is stored in encrypted form in databases.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and access control measures to prevent unauthorised access.
• Two-Factor Authentication is available.

4.2 Retention Period

Information is retained while your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are generally retained for 5 to 7 years.

4.3 Staff Access

Only trained and authorised staff may access your information, and only to the extent necessary. All staff are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

pcd88 may share information with third parties in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technology infrastructure management. All such partners are contractually bound to meet our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with court orders, government directives, or applicable law. Any such disclosure will always be limited to the minimum amount necessary.

5.3 Fraud and Security

Information may be shared where necessary for fraud detection, anti-money laundering, and protecting the security of the platform.

5.4 Business Transfers

User information may be transferred in the event of a business merger or acquisition. You will be notified in a timely manner in such circumstances.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the pcd88 website. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential to ensure the core functionality of the platform — such as maintaining login sessions.
• Functional Cookies: Help remember user preferences and settings.
• Analytics Cookies: Used to review website usage and improve the service.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

7 User Rights

As a user of pcd88, you have the following rights regarding your own personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Restriction of Processing: The right to restrict the processing of your information in certain circumstances.
• Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to stop marketing communications or to object to certain types of processing.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within 30 days.

8 Privacy of Children and Minors

pcd88 services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete all associated information.

Age verification is mandatory during the registration process. Registering by providing a false age will be considered a violation of this policy and the Terms and Conditions.

9 International Data Transfers

Our servers and operations may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate safeguards in place.

This includes contractual guarantees of privacy protection with the recipients of the data, and an obligation to maintain equivalent security standards.

10 Changes to This Policy

pcd88 may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish the updated date on this page.
• Send a notification to your registered email address.
• Notify you of the changes when you log in to the platform.

Continued use of the platform after the updated policy is published will be considered your acceptance of the new terms. We recommend that you visit this page regularly.

11 Other Important Information

11.1 Third-Party Links

Our platform may sometimes reference third-party websites. pcd88 is not responsible for the privacy practices of those external sites. We recommend reading their privacy policies before visiting those sites.

11.2 Security Breach Notification

In the event of a security breach where your information may be at risk, we will notify you and the relevant authorities in a timely manner in accordance with applicable law.

11.3 Your Role in Account Security

It is your responsibility to keep your account password confidential and to log in from a secure device. If you notice any suspicious activity, notify our support team immediately.

11.4 Responsible Gaming and Information

As part of pcd88's Responsible Gaming policy, we may analyse gaming behaviour. This is done for the purpose of user protection and is not used for any commercial purpose.

12 Contact and Complaints Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

We will aim to resolve any privacy-related requests within 30 working days. For complex requests, we will keep you regularly updated on the progress of the process.

If you are not satisfied with the resolution we provide, you may file a complaint with the applicable data protection authority.